With guaranteed response times and extensive in-house network communication expertise, 3-dB Networks’ on-going maintenance plans ensure that your network communication system is consistently meeting your communication needs.
In addition to standard equipment replacement and repair warranties, our staff of network communication experts can also provide network troubleshooting support and network maintenance. These services can be provided either remotely or at our customer's location. By utilizing 3-dB’s network engineering and support expertise you can achieve higher levels of service and focus your time and talents on other aspects of your information technology infrastructure. Our maintenance and support services include:
One-on-One Telephone Support
Software Revision Maintenance
On-site Hardware Replacement
Second Tier Technical Support
For mission critical infrastructure, our annual maintenance agreements include guaranteed response times for onsite arrival. For outdoor systems where weather can wear on components over time, 3-dB’s maintenance service includes preventative maintenance inspections to spot potential problems before they cause network outages.